Support

Progress is stored on your device. Deleting the game, resetting the device or moving to a new phone starts the game over. Write to us with your Player ID and we will see what we can do.

Close and reopen the game with an internet connection. If the items still do not arrive, email us with the store receipt. Refunds are handled by Apple or Google: use "Report a Problem" on the App Store or the order history in Google Play.

Open the game's Settings and tap Privacy Settings. On iPhone you can also change tracking in Settings → Privacy & Security → Tracking. To have your data deleted, email us with your Player ID and the request. We answer within 30 days. More in our Privacy Policy.